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Adapt And Overcome: Identifying The Five VoIP Biggest Challenges You Can Address Today

woman talking through mobile phone while sitting on swivel armchairVoice over Internet Protocol is one of the most popular solutions in business communications today. Since it started to gain traction for small and medium-sized enterprises a decade ago, it has gained commercial popularity. That’s why today, even individuals form part of the demand for VoIP services.

Before anything, let’s be clear: VoIP has allowed smaller businesses to propel their growth at a rate never seen before. This is because it made low-cost solutions possible for businesses. For example, getting offshore labor used to be reserved only for big companies with millions of dollars to invest. Now, it’s available even to a startup.

Considering that nothing comes close to the results that this tech was able to generate, VoIP is still the best communication technology we have today.

But behind all the benefits and savings that people and marketers talk about, there’s something that’s not discussed often: the issues users face when using VoIP.

With the help of Betacompany, we’ll talk about these issues, why they’re worth addressing, as well as their corresponding VoIP problem solutions without hiring an IT specialist. Want to know more? Keep reading and find out how you can get past the biggest VoIP issues today:

1.Complex technology

Let’s face it. Even though the VoIP system interface is pretty straightforward, not everyone feels comfortable navigating an entirely new digital “world” right away. Managers in charge of adding new numbers or small business owners who want to connect their remote staff to the system might take some time to understand the platform.

Unfortunately, there’s no cure for this. All that you can do is to study and read more about it. This is also why it’s so important to get a reputable provider. They can get a customer support agent to guide you so you can get started right away.

You can avoid dealing with overly complex tech by asking other people about their first-hand experience. Also, don’t be afraid to ask as many questions as you need before subscribing to a VoIP service.

2.Voice echoes during calls

Even on regular phone lines, echoes are incredibly annoying. They disrupt the flow of conversation sometimes to a point that you can’t understand what the person on the other line is saying.

The standards are higher for businesses so you should fix this ASAP. To solve this issue, look at the quality of your internet connection, your device, and your headset.

Try a different device and a different headset to see if the issue persists. If your connection is to blame, your best bet is to upgrade to a better one.

As for your device, check if all the software is up to date. If there’s not much memory left, that may be the problem. In such a case, you’ll have to purchase a new one that’s better equipped to handle VoIP.

With your headset, try switching to a wired connection. Bluetooth has come so far, but it’s still not going to be as good as plugging in the cords. Unless the issue lies with the provider, these quick fixes are usually enough to solve the problem.

3.Calls automatically go to voicemail

This shouldn’t be a big deal because at least, you can still listen to the calls, right? Not necessarily. If you want to maximize office business phone system for business, letting everything go to voicemail is counterproductive.

Here’s some good news: you probably just have to fix the settings. Another reason is you accidentally uninstalled your VoIP app or logged out of your account. Either way, it’s pretty easy to resolve. Just adjust the settings, reinstall the app, or log in again.

See if your phone is on Do Not Disturb mode as well. This can direct all calls (even those outside the VoIP system!) to your voicemail.

4.Security issues

Although landline-based communications aren’t exactly immune from eavesdropping, it’s just so much easier to do it online. There are malicious hackers everywhere that target VoIP and other internet-based industries.

The worst thing about this is you don’t know where the attack is going to come from. To avoid security breaches, ensure that your provider encrypts everything. Your employees should also follow online security protocols to minimize the exposure of the system to potential attacks.

5.Call delays within the network

If you’re sure that it’s not the internet connection, this can only be one thing: internal network congestion. Think of it as cramping 1,000 cars on a road made for 100.

Is decongesting the network not an option? Use a router that prioritizes VoIP calls over every other kind of traffic. This should solve the problem right away.

Despite the issues associated with VoIP, it’s still worth it! These challenges are normally pretty easy to address, allowing you to maximize the advantages of making the switch.